Refund policy

Our Return, Exchange & Cancellation Policy was last updated on 1st September, 2025.

Thank you for shopping at https://rozaara.in/ 

The following terms are applicable for any product that you have purchased from us.

CANCELLATION POLICY

CANCELLATION BY CUSTOMER

  1. If an order needs to be cancelled, please do so before the order is shipped by contacting us at hello@rozaara.in
  2. If the order is cancelled before it is shipped, the full amount will be refunded to the customer within 7-10 working days.
  3. Shipping charges (if applied) & COD charges are non-refundable once the order has been dispatched.
  4. Please note that all orders placed before 10 am IST are shipped on the same day. Any order placed after the mentioned time are shipped on the next working day.

CANCELLATION BY BRAND

There may be certain orders that we are unable to accept/fulfil and must cancel. In such cases, the full amount will be refunded to the customer within 7-10 working days.

We reserve the right at our sole discretion to refuse or cancel an order for any of the following reasons:

  • Limitations on quantities available for purchase
  • Inaccuracies or errors in product or pricing information
  • Inaccessible delivery pin-codes
  • Incorrect address or pin-code provided by customer

 

RETURN & EXCHANGE POLICY

No return/exchange requests will be accepted for the following cases:

1. Products purchased during Clearance Sale, End of Season Sale & Black Friday Sale.

2. Customized products or products that underwent size alterations as per customer requests.

3. Return/Exchange requests that are not raised within 7 days of delivery of the product.

FOR SIZE/FIT ISSUES:

STEP 1: Kindly place your return requests by clicking here.

or email us your return request at hello@rozaara.in within 7 days of delivery of the product. We will revert back to you within 48 working hours of receiving the request.

STEP 2: Once your return request is approved, our team will arrange for a pick-up (for the item to be returned) from your address at no extra cost.

In case, pickup facility is not available on the provided pin code, customer must ship the product back to our office at her/his own risks, costs & responsibility within 7 days of receiving the product.

IMPORTANT: Items to be returned must be unused, undamaged, unworn, and unwashed with the original tags intact.

STEP 3: Refund process will be initiated within 3-4 days after the product has been successfully picked up.

Please note that the refund amount will be credited in the form of a store credit only. The store credit will have lifetime validity and can be used to purchase any other item of your choice from our website.

Shipping & COD charges are non-refundable.

 

FOR DAMAGED/ WRONG/ MISSING PRODUCT:

In case, you have received a product that is damaged or not the same as your original order or received a package with missing items, complaint must be raised to us at hello@rozaara.in within 24 hours of delivery of product. Requests received after 24 hours of delivery will not be accepted.

STEP 1: Submit images of the entire package (with the shipping label), product received, images highlighting the damage/defect (if any) and unboxing/unpacking video of the package.

Please note that unboxing/unpacking video is mandatory to be submitted as proof in such cases. Complaint will be rejected in the absence of video proof.

STEP 2: After validating the submitted images & videos, our team will arrange for a pick-up (for the disputed items) from your address at no extra cost. Items to be returned must be unused, unworn, and unwashed with the original tags intact.

In case, pickup facility is not available on the provided pin code, customer must ship the product back to our office at her/his own risks, costs & responsibility within 7 days of receiving the product. Shipping cost will be refunded if a valid receipt from the courier partner is submitted. A maximum of Rs. 150 will be re-imbursed to you for the reverse shipping.

STEP 3: We will resend the same products to you as per your original order (subject to stock availability) or initiate a refund as per customer request (Refund process will be initiated after we receive back the disputed product and validate the return. Refund amount will be transferred to your bank account within 7-10 working days).

 

CONTACT US:

If you have any questions about our Returns and Refunds Policy, please contact us at hello@rozaara.in