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Frequently asked questions
Do you offer Cash on Delivery (COD)?
Yes, we do. You can choose COD as a payment option during checkout.
What are the shipping charges and timelines?
We offer Free Shipping for all Prepaid Orders across India. For COD orders, a flat charge of Rs. 100 is applicable. Orders are usually dispatched within 24–48 hours and delivered within 4–7 business days depending on your location.
How do I track my order?
Once your order is shipped, you will receive a tracking link via email. You can use this link to check the live status of your delivery.
What is your return & exchange policy?
We accept exchanges and returns within 48 hours of delivery, provided the product is unused, unwashed, and has all original tags and packaging intact.
To initiate a return or exchange, simply raise a request through our website by clicking here or email our support team at hello@rozaara.in
How will I get my refund?
Refunds for both Prepaid & COD orders are given in the form of a store credit.
Once a store credit is added to your account, you'll be notified about the same via an email.
The store credit has lifetime validity & can be used to purchase any other product of your choice from our website.
